General Grading
As enamel pins are handmade, they can exhibit minor imperfections. We inspect and assign a 'grade' to each pin, depending on the severity of the flaw.
- A Grade
Highest quality pins, no noticeable flaws except possible small air bubbles. - A- Grade
Almost flawless pins, may have dots, dust specks, low enamel fill, only noticeable upon very close inspection. - B Grade
Good quality pins, more noticeable flaws including (but not limited to) dust specks, multiple dots, dents, enamel discolouration, missing plating, misalisnged printing. - C Grade
Pins with multiple noticeable flaws including (but not limited to) dust specks, multiple dots, dents, enamel discolouration, missing plating, misaligned printing.
By ordering on our shop you are agreeing to our grading policies and accept any flaws you recieve.
Shipping
All orders are dispatched in 1-3 weeks from the UK using Royal Mail. Full shipping prices are provided at checkout.
Domestic (UK):
- 2nd class delivery (2-5 working days) is free.
- 1st class (1-2 working days).
International (outside of the UK):
- Standard delivery, not tracked (5-10 working days).
- Tracked delivery (5-10 working days). Note that Royal Mail does not provide tracking in certain countries.
Standard vs Tracked delivery for international orders:
- Standard delivery is more affordable but does not have tracking. So there can be risks as we will not know where the package is after postage. We can provide proof of postage if you require it.
- Most customers do use standard and it will arive safely the majority of the time.
- However, we do recommend tracked shipping for high value orders or if you live in a country where the postal system is not very reliable.
- Please select standard at your own risk. If it is lost we can make a lost package report for you, but there is no guarantee that Royal Mail will compensate for it.
Due to shipping regulations, we do not accept orders from the following countries:
- Germany
Pre-Orders
Due to there being high flaw rates across the pin manufacturing industry, we will use a more lenient grading policy for pre-orders:
- A Grade
Possible minor flaws such as (but not limited to): dots, dust, dents, air bubbles, scratches, slightly misaligned printing. - B Grade
Significant and noticeable flaws such as (but not limited to): multiple dots and dust, dents, air bubbles, scratches, misaligned printing, imperfect plating, enamel discolouration, low enamel fill.
Note that:
- The pins have not been produced yet and the designs are subject to minor changes.
- Pins will only be put into production if enough pre-orders to roughly break-even are reached. You will be fully refunded if this does not happen.
- Pins can take up to 2-6 months to be produced.
Taxes and custom duties
We are not responsible for any custom duties, taxes or fees that may be incurred at your country. Buyers are responsible for the charges and fees that are necessary for you to receive your items.
Etsy
We also run an Etsy shop linked here. There are more pins available on Etsy for series such as SK8 The Infinity, The Case Study of Vanitas, Yona of the Dawn and Pokémon.
Modifying an order
Please contact us immediately if you need to modify your order, such as to change your shipping address or add another item. Once dispatched, orders cannot be changed.
Returns and exchanges
We do not accept returns or exchanges. But please contact us if you have any problems with your order.
Contacting us
Please DM us on Instagram or use our Contact page.